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What should I do if I didn’t receive /lost my confirmation email?  

First, check your spam or junk folder—it might have ended up there. Look for an email from get eSIM travel with the subject "Install your get eSIM".

Can´t find it? Make sure you're checking the right email inbox—the confirmation email was sent to the address used during your purchase.

If you think there was a mistake with your email entry, send us a message at [email protected], and we’ll help you sort it out.