Frequently Asked Questions

Wich get eSIM should I buy?

Our offer is designed to match your destination! You can explore all our plans by clicking here. We provide eSIMs for specific countries and even a single plan that covers all of Europe. Our coverage extends to over 70 countries worldwide, ensuring you're connected wherever you go. Our data packages range from 1GB to 50GB, with plans lasting from 7 to 30 days, so you can choose the option that works best for you. Have a fantastic journey!  


Which devices support eSIM?

To verify which devices are compatible with eSIM, please check our device compatibility page. You'll find a detailed list of supported devices that are ready to embrace the convenience and versatility of eSIM technology. Confirm your device is compatible and explore all our get eSIM plans by clicking here.  


How do get eSIMs work?

With get eSIM, you’re always connected—ready to explore the world without missing a moment, a tweet, or a snap.

Our eSIMs are digital SIM cards embedded directly into your device, eliminating the need for physical SIM cards. They offer hassle-free activation and effortless management of your mobile plan.

Browse our online store for a variety of eSIM plans tailored to your needs.

Embrace the future of mobile connectivity with get eSIM today!✨


How do I set up my eSIM?

Setting up and activating your eSIM is simple!

1. Choose your plan: Buy the get eSIM that best fits your needs here.

2. Check your inbox: Look for an email from get with all the details you need.

3. Install your eSIM:

Using an iPhone? Click here.

Using an Android? Click here.

Don’t forget:

Make sure Data Roaming its enabled when you arrive.

Optional:

Label your data plan for easy identification.

You can find step-by-step instructions in our installation guide.

Not sure which eSIM to choose? We've got you covered—check here!

Having trouble? Visit our Troubleshooting section. For further help contact us through [email protected]


Where can I view my data usage?

To view your data usage, simply dial *111# from your device. It's completely free, and you'll receive the usage details immediately. Stay informed about your data usage effortlessly with this convenient method.  


Other questions

get eSIM
What is an eSIM and how it works?

An eSIM is a digital SIM card embedded in your device. It eliminates the need for a physical card by allowing you to download a digital profile via QR code scan. This profile holds all network connection info, offering flexibility to switch plans remotely. It's convenient and simplifies mobile connectivity management.  


What is get ?

Welcome to get – where travel meets connectivity, and every trip is an adventure. With our innovative eSIM technology, you can wave goodbye to roaming fees.

Get to know more about us!


How do get eSIMs work?

With get eSIM, you’re always connected—ready to explore the world without missing a moment, a tweet, or a snap.

Our eSIMs are digital SIM cards embedded directly into your device, eliminating the need for physical SIM cards. They offer hassle-free activation and effortless management of your mobile plan.

Browse our online store for a variety of eSIM plans tailored to your needs.

Embrace the future of mobile connectivity with get eSIM today!✨


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Compatibility
Which devices support eSIM?

To verify which devices are compatible with eSIM, please check our device compatibility page. You'll find a detailed list of supported devices that are ready to embrace the convenience and versatility of eSIM technology. Confirm your device is compatible and explore all our get eSIM plans by clicking here.  


Is my phone unlocked and able to to use eSIMS?

To enjoy eSIM functionality, your device must be network unlocked. This means your phone should not be restricted to a specific carrier or operator, ensuring compatibility with eSIMs.

With a network-unlocked device, you can explore our eSIM plans here and experience seamless connectivity wherever you roam.

Discover our offerings and start your eSIM adventure today!


Buying and Using my get eSIM
Wich get eSIM should I buy?

Our offer is designed to match your destination! You can explore all our plans by clicking here. We provide eSIMs for specific countries and even a single plan that covers all of Europe. Our coverage extends to over 70 countries worldwide, ensuring you're connected wherever you go. Our data packages range from 1GB to 50GB, with plans lasting from 7 to 30 days, so you can choose the option that works best for you. Have a fantastic journey!  


How do I know my get ID?

You can find your get ID in your welcome email or welcome SMS. It's a 9-digit code that starts with 9. Keep an eye out for these messages, and you'll have your get ID ready to go!  


How do I know my purchase ID?

Your purchase ID is provided in your welcome email and on the success screen after your purchase. Keep an eye out for these messages, and you'll easily find your purchase ID.  


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Payment Methods and Promotions
What are the available payment methods at get ?

At get, we offer a variety of convenient payment methods to ensure a seamless experience for our customers. You can make payments using Apple Pay, Google Pay, credit cards, or Revolut Pay. Choose the method that suits you best and enjoy hassle-free transactions with get!  


Which fees are included when I buy get eSIM?

We don’t charge any additional fees. The price you see at checkout is the final amount. However, we cannot speak for possible charges from your bank related to international transactions or currency fees. Make sure to verify this with your bank to avoid surprises.

At get eSIM, we prioritize transparency, so you know exactly what you're paying for—no hidden fees, just seamless connectivity!


How do I obtain an invoice from a get purchase?

After purchasing a get eSIM, you’ll receive two emails: the first confirms your purchase and includes your eSIM details, and the second contains your invoice. Keep an eye on your inbox for both!  


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Setting up
How do I set up my eSIM?

Setting up and activating your eSIM is simple!

1. Choose your plan: Buy the get eSIM that best fits your needs here.

2. Check your inbox: Look for an email from get with all the details you need.

3. Install your eSIM:

Using an iPhone? Click here.

Using an Android? Click here.

Don’t forget:

Make sure Data Roaming its enabled when you arrive.

Optional:

Label your data plan for easy identification.

You can find step-by-step instructions in our installation guide.

Not sure which eSIM to choose? We've got you covered—check here!

Having trouble? Visit our Troubleshooting section. For further help contact us through [email protected]


How do I install my get eSIM on IPhone?

1. Choose your plan: Buy the get eSIM that best fits your needs here.

2. Check your inbox: You’ll receive a confirmation email with all the details.

3. Quick start installation: Open the email and click the link to instantly begin setting up your eSIM.

Don’t forget:

Make sure Data Roaming is turned on:

Open Settings → Mobile Data → Mobile Data Options → Enable Data Roaming if it’s not already on.

Having trouble with the link?

No worries! You can scan the QR code provided in the confirmation email. Just follow the on-screen steps.

Still stuck?

Try manual installation here. We’ve got you covered!


How do I install my get eSIM on Android?

1. Choose your plan: Buy the get eSIM that best fits your needs here.

2. Check your inbox: Look for an email from get with all the necessary details (ideally with a second screen).

3. Scan the QR code: Open the confirmation email, find the QR code, and scan it with your phone.

4. Follow the steps: Simply follow the on-screen instructions to complete the setup.

Don’t forget:

Make sure Data Roaming is turned on:

Open Settings → Network & Internet (or Connections) → Mobile Network → Enable Data Roaming.

Still not working?

No problem! Try a manual installation here. We’re here to help!


get Account Management
How can I log in into get Website?

To log in to the get website, click on the login icon. If you already have an account, enter your login details. If not, follow the prompts to create one. Once your account is set up, you can log in to access your account features. Manage your get eSIM account easily online and enjoy all the benefits!  


How can I sign up into get Website?

Signing up on the get website is super easy!

Just look for the "Sign Up" or "Create Account" option. Click on it, and you'll be prompted to provide some basic information such as your name, email address, and a password. Once you've filled out the required fields, click on the "Sign Up" button, and voila!

Your account will be created, and you'll be ready to explore all the features and benefits of get eSIM. Welcome aboard!


How can I delete my get account?

To delete your get account, you’ll need to send an email to our support team at [email protected] requesting account deletion.

Our team will guide you through the process and ensure your account is securely removed. If you have any questions or need further assistance, feel free to reach out via email.


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Troubleshooting
My QR code isn't working, What should I do?

No worries! You can install your eSIM manually in just 2 minutes:

Using an iPhone? Click here!

Using an Android? Click here!

We will walk you through the process step-by-step to get your eSIM up and running seamlessly.


What should I do if I’ve deleted or lost the QR code for my eSIM?

If you've misplaced or deleted your eSIM QR code, don't worry! Simply send an email to our support team at [email protected], and our team will swiftly assist you in retrieving your QR code. You'll be back to enjoying uninterrupted connectivity in no time!  


My QR code isn't working. How do I manually install my eSIM on iPhone?

If downloading the link or scanning the QR code isn’t working, don’t worry! You can install your get eSIM manually in just 2 minutes.

Follow these steps (also included in the confirmation email):

1. Go to Settings → Mobile Data → Add eSIM.

2. Select Use QR Code → choose Enter Details Manually.

3. Enter the SM-DP Address and Activation Code provided in your confirmation email.

4. Tap Add Data Plan to complete the setup.

Still having trouble? Let’s troubleshoot together:

1. Make sure the eSIM isn’t already active on another device.

2. Check that your device is compatible with eSIM technology (check the devices list here).

3. Ensure you have an active internet connection.

If none of these steps resolve the issue, contact us at [email protected].

We’re here to help!


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