Troubleshooting

My QR code isn't working, What should I do?

If your QR code isn't working, here's what you should do:

1. Verify that the eSIM isn't already active on another device.

2. Ensure your device is compatible with eSIM technology.

3. Confirm you have an active internet connection.

If these steps don't solve the issue, reach out to us through our virtual assistant for further assistance.

I'm experiencing slow network speeds. What can I do?

This could be a temporary issue or due to coverage/saturation in your area. We recommend turning airplane mode on and off, this will force a network reset and may solve your problem. If the problem persists, feel free to reach out to our support team for further assistance.

My get eSIM is not working. What should I do? 

If you are having problems using the internet, check the following steps:

1. Make sure your get eSIM is installed and active on your device. 

2. Ensure you turned on data roaming. 

3. Confirm that you have your get eSIM is pre-defined for cellular data 

4. Turn on and off airplane mode, this will force a network reset. 

If the problem persists, feel free to reach out to our support team for further assistance.

What should I do if I’ve deleted or lost the QR code for my eSIM?

If you've misplaced or deleted your eSIM QR code, don't worry! Head over to our website at getesimtravel.com and chat with our virtual assistant. Our team will swiftly assist you in retrieving your QR code so you can get back to enjoying uninterrupted connectivity.