Terms and Conditions for using the get eSIM Travel website
1.General Conditions
1.1. These Terms and Conditions (hereinafter referred to as “Terms and Conditions”) govern the use of the get website, accessible at www.getesimtravel.com (hereinafter referred to as the “Website”).
1.2. NOS Comunicações, S.A., a joint-stock company with headquarters at Rua Actor António Silva, nº 9, Campo Grande, 1600-404 Lisbon, with a share capital of €1,576,326,759 and registered under the corporate entity number 502604751, is the lawful and exclusive owner of the Website.
1.3. The trademarks “get” and “get ESIM TRAVEL” are registered trademarks owned by NOS Comunicações, S.A., which, for the purposes of these Terms and Conditions, shall also be referred to as “get.”
1.4. Use of the Website by get customers (hereinafter referred to as “Customer”) or Website users (hereinafter referred to as “User”) implies acknowledgment and acceptance of these Terms and Conditions.
1.5. The Customer/User declares to have the legal capacity necessary to accept these Terms and Conditions.
1.6. get reserves the right to amend or update these Terms and Conditions at any time, with changes becoming effective upon their publication on the Website. The Customer/User is advised to regularly review these Terms and Conditions to stay informed about the latest version.
1.7. These Terms and Conditions regulate the Customer’s/User’s use of the Website, while the provision of services is governed by the contract established between the Customer and get, as well as by the respective Contract Summary Model (“CSM”)
1.8. Any new services or functionalities introduced on the Website will be subject to these Terms and Conditions.
2.Use of the Website
2.1. get grants the Customer/User a limited license to access and use the Website, which does not include downloading (except for temporary page storage), modification, resale, or commercial use of the Website or its content, unless expressly authorized in advance and in writing by get.
2.2. The Customer’s/User’s right to use any software, data, documentation, or other materials accessed through the Website is subject to these Terms and Conditions and, if applicable, to the contract established between the Customer and get, as well as by the respective CSM.
2.3. The Customer/User is solely responsible for the use of all content available on or accessed through the Website, in accordance with these Terms and Conditions.
3.Prohibited Activities
The following unlawful and/or inappropriate activities related to the use of the Website, or that directly or indirectly involve or affect the legally protected rights of get, its Customers, or Users of the Website, are expressly prohibited:
(i) engaging in illegal activities or those that infringe the rights of get, its Customers/Users, or other Internet users;
(ii) using an identity other than that of the Customer/User or falsifying or concealing their identity;
(iii) canceling newsgroup articles without authorization;
(iv) creating or reproducing offensive or defamatory content or content that violates third-party privacy rights;
(v) producing or reproducing texts, data, images, or other content that is illegal, defamatory, or violates human rights;
(vi) sharing protected material without the appropriate rights or legal authorization;
(vii) interfering with or disrupting the Website’s functionality;
(viii) transmitting material containing viruses or harmful systems;
(ix) promoting illegal activities.
4.Intellectual Property
4.1. The entire content of the Website, including but not limited to texts, graphics, images, sounds, logos, trademarks, domains, and other elements, is the property of get, which holds copyrights and related rights, as well as industrial property rights (jointly referred to as “Intellectual Property”), except for content provided by advertisers or commercial partners.
4.2. The Website or any part thereof may not be reproduced, duplicated, copied, sold, or exploited for commercial purposes without get's previous express written consent.
4.3. The Customer/User may not use framing techniques to enclose any trademark, logo, or other proprietary information from get without its previous express written consent.
4.4. Unauthorized use of get-owned trademarks, logos, or content allows get to block access and use of the Website and may lead to claims for damages.
5.Website Access
5.1. get endeavors to ensure continuous access to the Website but reserves the right to interrupt, suspend, or restrict access at any time for maintenance, updates, or new features. get will aim to restore access promptly.
5.2. get is not liable for damages resulting from access interruptions, whether direct or indirect, including lost profits or other claimed damages.
6.Hyperlinks to Other Websites
6.1. If the Website provides hyperlinks to third-party websites or content, these are for informational purposes only. get does not control and is not responsible for third-party content.
6.2. get is not liable for damages resulting from the use of third-party websites accessed through hyperlinks on the get Website.
6.3. The Customer/User is advised to exercise caution and review the terms and conditions of third-party websites before use.
6.4. get is not responsible for third-party actions or omissions related to linked content or for outcomes expected by the Customer/User.
6.5. get is not liable for consequences arising from the Customer’s/User’s access to third-party websites through links provided by get.
7.Integrity of Information
7.1. get strives to ensure the accuracy and reliability of information provided on the Website.
7.2. Despite these efforts, get cannot guarantee complete accuracy and accepts no liability for errors or omissions, which should be regarded as inadvertent and subject to correction.
8.Violation of Terms and Conditions
8.1. get reserves the right to take necessary actions to protect its rights in the event of a violation or attempted violation of these Terms and Conditions, including suspending or blocking access to the Website without any entitlement to compensation for the Customer/User.
9.Disclaimer of Liability
9.1. Customer/User data may circulate on the Internet and be accessed by unauthorized third parties. get is not liable for any loss or damage arising from such risks or from Website use.
9.2. get does not guarantee uninterrupted Website functionality and is not liable for issues such as viruses, hardware/software incompatibility, or system errors.
9.3. get reserves the right to modify Website content at any time.
9.4. get is not liable for damages resulting from Website use by the Customer/User.
10.Customer/User Responsibility
10.1. The Customer/User is solely responsible for their use of the Website and must comply with applicable laws and regulations.
10.2. They must not share or misuse access codes and are responsible for informing get of any unauthorized access or misuse.
10.3. Posting harmful or illegal content is prohibited, and the Customer/User is responsible for any consequences of such actions.
11.Personal Data
11.1. The entity responsible for the processing of personal data is get.
11.2. The Data Protection Officer may be contacted directly by letter addressed to NOS – DPO, Rua Actor António Silva, no. 9, Campo Grande, 1600-404 Lisbon, or by email at [email protected].
11.3. The personal data collected within the scope of the subscription to get and the use of the Website are processed because they are necessary for carrying out pre-contractual measures at the request of the Customer/User, for the provision of services, for compliance with legal obligations imposed on get, for the pursuit of get’s legitimate interests, or because consent has been given.
11.4. The personal data provided by the Customer/User or generated through the use of the service will be processed and stored electronically, and will be used by get for purposes such as customer management and service provision, communication of products and services and sales, network and system management, accounting, tax and administrative management, information security control, and compliance with legal obligations.
11.5. The processing of identification and contact data by get for the purpose of communicating products and services will be carried out in accordance with the consent option expressed by the Customer/User at the time of subscription to the services.
11.6. Consent must be prior, freely given, informed, specific, and unambiguous, expressed in writing, orally, or through the validation of an option. The Customer/User may object to the processing of data for the purpose of communicating products and services at any time, by letter addressed to NOS – DPO, Rua Actor António Silva, no. 9, Campo Grande, 1600-404 Lisbon, or by email at [email protected].
11.7. The Customer/User is guaranteed the right of access, rectification, objection, erasure, restriction, and portability of their personal data.
11.8. The exercise of these rights may be requested by written request addressed to NOS – DPO, Rua Actor António Silva, no. 9, Campo Grande, 1600-404 Lisbon, or by email at [email protected].
11.9. Personal data are retained for different periods of time depending on their purpose and taking into account legal, necessity, and data minimisation criteria.
11.10. get may use subcontractors for the processing of personal data, and such entities are required to implement appropriate technical and organisational measures to protect the data and ensure the defence of data subjects’ rights.
11.11. Without prejudice to the possibility of submitting a complaint to get, the Customer/User may also lodge a complaint directly with the supervisory authority, the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados – CNPD).
11.12. The Customer/User may obtain complete and up-to-date information on the processing of personal data, including the categories of data processed, the purposes and legal basis for the processing, the retention periods, and the exercise of rights, in the Customer Privacy Policy.
12.Suspension or Termination of the get Website
12.1. get may suspend or terminate Website access at any time without liability for compensation to the Customer/User.
13.Communications and Complaints
13.1. Complaints or suggestions regarding Website use can be sent to get through the provided address or other available communication channels.
14.Applicable Law and Jurisdiction
14.1. Portuguese law governs all matters not expressly addressed in these Terms and Conditions.
14.2. Any disputes will be submitted to the exclusive jurisdiction of the Lisbon District Court, with express waiver of any other jurisdiction.