If the automatic installation in the app or scanning the QR code isn’t an option, don’t worry! You can still manually install your get eSIM in just 2 minutes.

If you were trying to install it through the app and ran into an error, don’t worry—the app will automatically display the necessary codes and step-by-step instructions for manual installation.

Watch Out: If you’re setting up your get eSIM without the app, you’ll need the activation codes from your confirmation email. Make sure you have access to your email before starting!  

1. Go to Settings → Connections → Tap SIM Manager.

2. Under eSIM, select Add eSIM.

3. Choose Scan QR Code from service provider → Tap Enter activation code.

4. Paste the LPA code from your confirmation email and confirm by selecting Connect.

5. Tap Add and wait for the setup to complete. If prompted for a PIN code, you’ll find it in your confirmation email.

Having trouble? Let’s troubleshoot together:

1. Ensure the eSIM isn’t already active on another device.

2. Verify that your device supports eSIM technology (check the devices list here).

3. Check for an active internet connection.

If the issue persists, please contact us at [email protected].

We’re here to help!