This could be a temporary issue or due to coverage or saturation in your area. We recommend verifying that you're connected to the correct network operator for your location. You can find the list of supported operators here.

How to check and switch network operators:

iPhone:

1. Open Settings → Mobile Data.

2. Under your mobile plan, select your get eSIM plan.

3. Check the current operator.

4. To view other available operators, tap Network Selection, then turn off Automatic to see a list of networks.

5. If you're experiencing issues, try switching between the available operators as there may be a temporary issue with the one you're connected to.

Android:

1. Open Settings → Network & Internet (or Connections).

2. Tap Mobile Network.

3. Check the current operator under Network Operator.

4. To explore other networks, select Network Selection, then disable Automatic to see the available operators.

Pro Tip:

Turning Airplane Mode on and off can force a network reset and may resolve your issue.

If the problem persists, contact our support team at [email protected]. We're here to ensure you have the best get eSIM experience!