If you're experiencing problems with your get eSIM, follow these steps:

1. Ensure Your get eSIM is Installed and Active. Need help installing? Click here.

2. Turn on Data Roaming

iPhone: Open Settings → Mobile Data → Mobile Data Options → Enable Data Roaming.

Android: Open Settings → Network & Internet (or Connections) → Mobile Network → Enable Data Roaming.

3. Set Your get eSIM as the Default for Mobile Data:

iPhone:Go to Settings → Mobile Data → Ensure your get eSIM is selected as the active SIM for Mobile Data.

Android: Open Settings → Network & Internet (or Connections) → SIM Cards & Mobile Networks → Confirm your get eSIM is set as the active SIM for Mobile Data.

4. Check if You're Connected to the Right Network Operator:

Find the list of supported operators here.

iPhone: Open Settings → Mobile Data → Select your get eSIM plan → Check the current operator. To view others, tap Network Selection, then turn off Automatic. Wait for the correct network operator to appear, and select it.

Android: Open Settings → Network & Internet (or Connections) → Tap Mobile Network → Check the current operator. To see others, select Network Selection and turn off Automatic. Wait for the correct network operator (from the list) to appear, and select it.

Note: If there’s more than one network provider on the list, try switching between them. There may be a temporary issue with the operator in your region.

5. Reset the Network by Using Airplane Mode:
Turn Airplane Mode on, wait a few seconds, then turn it off.

If the issue persists, contact our support team at [email protected]. We’re here to help you enjoy the best get eSIM experience!