FAQs

Which devices support eSIM?

To verify which devices are compatible with eSIM, please check our device compatibility page. You'll find a detailed list of supported devices that are ready to embrace the convenience and versatility of eSIM technology. Confirm your device compatibility and begin enjoying seamless connectivity with get eSIM.

eSIM

What is an eSIM and how it works?

An eSIM is a digital SIM card embedded in your device. It eliminates the need for a physical card by allowing you to download a digital profile via QR code scan. This profile holds all network connection info, offering flexibility to switch plans remotely. It's convenient and simplifies mobile connectivity management.

Can I use two eSIM at the same time?

Although you can install multiple eSIMs on your device, only one can be active at a time. This means you can switch between different eSIM profiles but cannot use two simultaneously. Remember to activate the eSIM you intend to use through your device settings.

Can I use whastapp with my get eSIM?

You can use your WhatsApp seamlessly via get network with your personal number. Whether you're sending messages, making calls, or sharing photos and videos, WhatsApp works perfectly fine with your get eSIM. Stay connected with friends and family without any limitations.

GET

Can I buy an eSIM for multiple countries?

With our multi-country plan designed for Europe, you can purchase an eSIM covering multiple countries. Enjoy uninterrupted connectivity across various European destinations with just one convenient eSIM.

For travel to multiple destinations outside Europe, you can purchase separate eSIMs for each location. Visit getesimtravel.com to learn more and acquire your multi-country eSIM. Have a fantastic journey!

How do get eSIMs work?

get eSIMs revolutionize mobile connectivity by offering a digital SIM card embedded directly into your device. Say goodbye to physical SIM cards and welcome hassle-free activation and management of your mobile plan. Explore our online store for a wide range of eSIM plans customized to your requirements, ensuring uninterrupted connectivity on your travels.

Embrace the future of mobile connectivity with get eSIMs today!

Are there get eSIMs with unlimited data?

At get, we excel in providing tailored data plans to suit your connectivity requirements. While we don't offer unlimited data plans, our packages are crafted to offer generous data allowances, ensuring uninterrupted browsing, streaming, and communication. Enjoy the freedom of staying connected without constraints with our extensive data plans.

Explore our options at our online store and find the ideal plan to keep you connected wherever you roam.

My GET eSIM

Can I use my SIM card and get eSIM at the same time?

Absolutely! You can use both your SIM card and get eSIM at the same time. Just indicate your preference for data and/or call line in your device settings. Keep in mind, though, that while you can install multiple eSIMs, only one can be active.

What happens if I use up my data or exhaust the days of validity?

If you've run out of data or your eSIM has expired, it's time to buy an add-on. Check out our selection of plans designed to suit your needs at our online platform. Get connected again in a flash!

When and how can I uninstall my get eSIM?

When your trip comes to an end, you can easily uninstall your get eSIM. Just head to your device settings and find the eSIM section. Once there, select the get eSIM and opt to uninstall.

Payment

What are the available payment methods at get ?

At get, we offer a variety of convenient payment methods to ensure a seamless experience for our customers. You can make payments using Revolut, Google Pay, credit cards, or Apple Pay. Choose the method that suits you best and enjoy hassle-free transactions with get!

Which fees are included when I buy get eSIM?

When you purchase a get eSIM, the price you see is the final price. While there may be bank fees depending on your bank, the price shown includes all associated fees. Experience transparency and peace of mind with get eSIM – your seamless connectivity solution!

Personal account

Where can I view my data usage?

To view your data usage, simply dial *111# from your device. It's completely free, and you'll receive the usage details immediately. Stay informed about your data usage effortlessly with this convenient method.

How can I log in into get Website?

To log in to the get website, go to getesimtravel.com and click on the login icon. If you already have an account, enter your login details. If not, follow the prompts to create one. Once your account is set up, you can log in to access your account features. Manage your get eSIM account easily online and enjoy all the benefits!

How can I sign up into get Website?

Signing up on the get website is quick and easy! Just visit getesimtravel.com and look for the "Sign Up" or "Create Account" option. Click on it, and you'll be prompted to provide some basic information such as your name, email address, and a password. Once you've filled out the required fields, click on the "Sign Up" button, and voila! Your account will be created, and you'll be ready to explore all the features and benefits of get eSIM. Welcome aboard!

Promotions

How can I earn discounts on get ?

At get, you can earn discounts through promo codes and vouchers:

-Promo codes unlock special discounts or offers during our promotions and events.

-Vouchers are earned when you purchase an get eSIM! Feel free to share the voucher with a friend or use it on a future purchase.

Setting up

When is the best time to set up my eSIM?

Activate your eSIM just before embarking on your journey, ensuring a stable Wi-Fi connection. Keep in mind that your plan begins as soon as it's activated. For detailed installation instructions, please check out this guide.

How do I set up my eSIM?

Setting up your eSIM is easy! You can find step-by-step instructions in our installation guide. We've designed it to make the process smooth and straightforward for you. If you have any questions along the way, feel free to reach out. We're here to help you every step of the way.

How long does it take for an eSIM QR code to arrive?

Your eSIM QR code should arrive immediately via email upon completion of your purchase. We understand the importance of quick access to your eSIM, so we've streamlined the process to ensure you can start using it right away. Check your inbox shortly after your purchase, and you'll find your eSIM QR code ready for installation. Make sure you check the spam box also.

Troubleshooting

My QR code isn't working, What should I do?

If your QR code isn't working, here's what you should do:

1. Verify that the eSIM isn't already active on another device.

2. Ensure your device is compatible with eSIM technology.

3. Confirm you have an active internet connection.

If these steps don't solve the issue, reach out to us through our virtual assistant for further assistance.

I'm experiencing slow network speeds. What can I do?

This could be a temporary issue or due to coverage/saturation in your area. We recommend turning airplane mode on and off, this will force a network reset and may solve your problem. If the problem persists, feel free to reach out to our support team for further assistance.

My get eSIM is not working. What should I do?

If you are having problems using the internet, check the following steps:

1. Make sure your get eSIM is installed and active on your device.

2. Ensure you turned on data roaming.

3. Confirm that you have your get eSIM is pre-defined for cellular data

4. Turn on and off airplane mode, this will force a network reset.

If the problem persists, feel free to reach out to our support team for further assistance.

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