Frequently Asked Questions
Our offer is designed to match your destination! You can explore all our plans by clicking here. We provide get eSIMs for specific countries, a single plan that covers all of Europe, and even a Global plan that works across America, Europe, Africa, Asia, and Oceania.
Our coverage extends to over 70 countries worldwide, ensuring you're connected wherever you go. Our data packages range from 1GB to 100GB, with plans lasting from 7 to 60 days, so you can choose the option that works best for you. Have a fantastic journey!
To verify which devices are compatible with eSIM, please check our device compatibility page. You'll find a detailed list of supported devices that are ready to embrace the convenience and versatility of eSIM technology. Confirm your device is compatible and explore all our get eSIM plans by clicking here.
Pro tip: If you have our app, it will notify you if your smartphone isn’t compatible with a get eSIM!
Don't have our app yet? Download it here now.
With get eSIM, you’re always connected—ready to explore the world without missing a moment, a tweet, or a snap.
Our eSIMs are digital SIM cards embedded directly into your device, eliminating the need for physical SIM cards. They offer hassle-free activation and effortless management of your mobile plan.
Browse our online store for a variety of eSIM plans tailored to your needs.
Embrace the future of mobile connectivity with get eSIM today!✨
Setting up your eSIM is simple and seamless:
1. Download the app to get the best installation experience.
Don't have our app yet? Download it here now.
2. Log in using the email from your purchase to sync your eSIM to the app. If you bought it through the app, you’ll find it under My eSIMs.
3. Install your eSIM automatically by selecting it in My eSIMs and tapping Install.
4. Activate your connection by turning on data roaming when you arrive at your destination.
Don’t forget:
Make sure Data Roaming its enabled when you arrive.
- Open Settings → Mobile Data → Mobile Data Options → Enable Data Roaming if it’s not already on.
Optional: Label your data plan for easy identification.
Having trouble? Visit our Troubleshooting section for further help.
The easiest way to check your data usage is through our app. If you haven’t downloaded it yet, get it now here to keep track of your get eSIM in real time! Just log in with the email used for your purchase to sync your get eSIM to the app. If you purchased it directly through the app, you’ll find it under “My eSIMs”.
With the app, you can monitor your data usage anytime and ensure you’re always connected without surprises!
Other questions
An eSIM is a digital SIM card embedded in your device. It eliminates the need for a physical card by allowing you to download a digital profile via QR code scan. This profile holds all network connection info, offering flexibility to switch plans remotely. It's convenient and simplifies mobile connectivity management.
Welcome to get – where travel meets connectivity, and every trip is an adventure. With our innovative eSIM technology, you can wave goodbye to roaming fees.
Get to know more about us!
With get eSIM, you’re always connected—ready to explore the world without missing a moment, a tweet, or a snap.
Our eSIMs are digital SIM cards embedded directly into your device, eliminating the need for physical SIM cards. They offer hassle-free activation and effortless management of your mobile plan.
Browse our online store for a variety of eSIM plans tailored to your needs.
Embrace the future of mobile connectivity with get eSIM today!✨
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To verify which devices are compatible with eSIM, please check our device compatibility page. You'll find a detailed list of supported devices that are ready to embrace the convenience and versatility of eSIM technology. Confirm your device is compatible and explore all our get eSIM plans by clicking here.
Pro tip: If you have our app, it will notify you if your smartphone isn’t compatible with a get eSIM!
Don't have our app yet? Download it here now.
To enjoy eSIM functionality, your device must be network unlocked. This means your phone should not be restricted to a specific carrier or operator, ensuring compatibility with eSIMs.
With a network-unlocked device, you can explore our eSIM plans here and experience seamless connectivity wherever you roam.
Discover our offerings and start your eSIM adventure today!
Our offer is designed to match your destination! You can explore all our plans by clicking here. We provide get eSIMs for specific countries, a single plan that covers all of Europe, and even a Global plan that works across America, Europe, Africa, Asia, and Oceania.
Our coverage extends to over 70 countries worldwide, ensuring you're connected wherever you go. Our data packages range from 1GB to 100GB, with plans lasting from 7 to 60 days, so you can choose the option that works best for you. Have a fantastic journey!
You can find your get ID in our app. Log in with the email you used to purchase your get eSIM, go to “My eSIMs”, and tap “View Details” on the eSIM in question—you’ll see your get ID there.
It’s also available in your confirmation email- Look for an email from get eSIM travel with the subject “Install your get eSIM.”- or welcome SMS. It's a 9-digit code that starts with 9. Keep an eye out for these messages, and you'll have your get ID ready to go!
You can find your Order ID easily in two places:
In our app – Go to “My eSIMs”, select the eSIM in question, and tap “View Details”. Your Order ID will be there.
In your email – Check the email with the subject ‘Install your get eSIM’ that we sent after your purchase.
Keep this information handy, and you’ll always have quick access to your Order ID whenever you need it!
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At get, we offer a variety of convenient payment methods to ensure a seamless experience for our customers. You can make payments using Apple Pay, Google Pay, credit cards, or Revolut Pay. Choose the method that suits you best and enjoy hassle-free transactions with get!
We don’t charge any additional fees. The price you see at checkout is the final amount. However, we cannot speak for possible charges from your bank related to international transactions or currency fees. Make sure to verify this with your bank to avoid surprises.
At get eSIM, we prioritize transparency, so you know exactly what you're paying for—no hidden fees, just seamless connectivity!
After purchasing a get eSIM, you’ll receive two emails: the first confirms your purchase and includes your eSIM details, and the second contains your invoice. Keep an eye on your inbox for both!
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Setting up your eSIM is simple and seamless:
1. Download the app to get the best installation experience.
Don't have our app yet? Download it here now.
2. Log in using the email from your purchase to sync your eSIM to the app. If you bought it through the app, you’ll find it under My eSIMs.
3. Install your eSIM automatically by selecting it in My eSIMs and tapping Install.
4. Activate your connection by turning on data roaming when you arrive at your destination.
Don’t forget:
Make sure Data Roaming its enabled when you arrive.
- Open Settings → Mobile Data → Mobile Data Options → Enable Data Roaming if it’s not already on.
Optional: Label your data plan for easy identification.
Having trouble? Visit our Troubleshooting section for further help.
It’s super easy to set up your get eSIM!
1. Check your inbox;
2. Look for the email from get eSIM travel titled “Install your get eSIM” (ideally with a second screen).
3. Scan the QR code and simply follow the on-screen instructions to complete the setup.
Don’t forget:
Make sure Data Roaming its enabled when you arrive.
- Open Settings → Mobile Data → Mobile Data Options → Enable Data Roaming if it’s not already on.
Optional: Label your data plan for easy identification.
Having trouble? Visit our Troubleshooting section for further help
To log in to the get app, simply open it and tap "My Account", then "Sign In". No password needed! You’ll receive a secure login token via email. If you’ve made purchases before, make sure to log in using the same email you used to buy your get eSIMs—this way, they’ll be automatically linked to your account.
Once logged in, you’ll have access to extra benefits like managing your eSIMs, checking your data usage, and more.
Don't have our app yet? Download it here now.
Creating a get account is super easy!
Simply open our app and tap "My Account", then "Sign In". No password needed! You’ll receive a secure login token via email. Your get eSIMs will be automatically linked to your account, giving you access to extra benefits like managing your eSIMs, checking your data usage, and more.
Don't have our app yet? Download it here now.
To delete your account, open our app and go to My Account > Account Info > Delete Account.
Note: This will erase all your data, including your history and access to your get eSIMs.
Don't have our app yet? Download it here now.
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Have you tried setting up your get eSIM automatically through our app? If not, give it a
If the automatic installation of your get eSIM isn’t working, don’t worry. The app will automatically show you two alternative installation options:
- QR Code Installation
- Manual Installation
You’ll see all the necessary codes along with a step-by-step guide to help you complete the setup.
Want to manually install without the app?
First, check your spam or junk folder—it might have ended up there. Look for an email from get eSIM travel with the subject "Install your get eSIM".
Can´t find it? Make sure you're checking the right email inbox—the confirmation email was sent to the address used during your purchase.
If you think there was a mistake with your email entry, send us a message at [email protected], and we’ll help you sort it out.
If the automatic installation in the app or scanning the QR code isn’t an option, don’t worry! You can still manually install your get eSIM in just 2 minutes.
If you were trying to install it through the app and ran into an error, don’t worry—the app will automatically display the necessary codes and step-by-step instructions for manual installation.
Watch Out: If you’re setting up your get eSIM without the app, you’ll need the activation codes from your confirmation email. Make sure you have access to your email before starting!
1. Go to Settings → Mobile Data → Add eSIM.
2. Select Use QR Code → choose Enter Details Manually.
3. Enter the SM-DP Address and Activation Code provided in your confirmation email.
4. Tap Add Data Plan to complete the setup.
Having trouble? Let’s troubleshoot together:
1. Make sure the eSIM isn’t already active on another device.
2. Check that your device is compatible with eSIM technology (check the devices list here).
3. Ensure you have an active internet connection.
If none of these steps resolve the issue, contact us at [email protected].
We’re here to help!
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